Every baseball is printed for one person, which is why we never ask you to send one back. If something is wrong, we put it right and you keep the ball.
What is covered
- The printed name, title, or message does not match what you submitted.
- A print defect, a misprint, or damage in transit.
- The order never arrives.
What we do
Tell us within 30 days of delivery. We send a corrected baseball or refund you in full, whichever you prefer. There is nothing to send back.
Refunds
Refunds go back to the payment method used for the order. Your bank can take a few business days to show it.
Late or missing refunds
If a refund still has not appeared after a few business days, email us with your order number and we will trace it.
Need help?
Contact us at [email protected] for anything to do with refunds or an order that went wrong.